TRESU Customer Care: Extending Performance

With 40 years of accumulated industry experience and in-depth knowledge of printing machines together with strong  engineering capabilities we can make sure, that you stay ahead of the game. We offer a lifecycle management program called TRESU Customer Care, which allows customers worldwide to gain maximum value from TRESU high performance printing machines and equipment. Driven by engineered answers and proven solutions we secure uptime and optimized production to safeguard your peace of mind – and this does not come in a box. We call it TRESU Customer Care.

CALL OUR TECHNICAL HOTLINE 24/7

- Flexo (Europe & RoW) +45 7027 0029 
- Flexo  (US & Americas) +1 833 873 7887
- Chillers (US & Americas) +1 866 873 7887
- Digital & Coating (Global) +45 7022 9935

Further information on technical hotline


CUSTOMER SUPPORT

We receive and handle requests from customer on both technical issues and customer complaints. We develop and assure the maintenance of user manuals and service documentation and provide you with a worldwide hotline availability 24/7.


 Customer Care Wheel

PLANNING & FOLLOW-UP

With TRESU Customer Care we take care of the planning, installation and testing of the equipment. You will receive detailed reporting with thorough analysis and status after each service visit from TRESU. We follow up and focus on the trouble shooting to give you the best service and support and we strive continuously together with you to develop our service concepts. 


TRAINING AND SPARRING

We offer you in-house and external training of your operators and maintenance staff. For sparring and development we invite you to participate in working groups and product development projects.