Helpdesk: Only a call away.

TRESU Helpdesk supports customers worldwide with fast and reliable assistance. Our service engineers can access TRESU equipment remotely to troubleshoot issues efficiently, helping operators reduce downtime and keep production running.

Read more about Heldpdesk here

To be able to provide efficient and qualified support, it is mandatory to have trained personnel when contacting the TRESU helpdesk.

We offer training through our TRESU Academy. For more info, please see the TRESU Academy page.

RemoteEye: TRESUs eyes onsite

In cases where TRESU service engineers need 'eyes onsite' we are able to connect via RemoteEye.

This tool includes:

• Live video guidance from our technicians

• Step-by-step instructions based on what you see

• Ability to share documents, take photos, record video

• Clear communication — even across languages with the help of Live Translation

We can connect with tablets, smart phones or smart glasses. 

When contacting helpdesk please remember to have all relevant serial numbers ready.

For support solutions with TRESU REMOTE EYE support connections, please download the relevant APP ->

SCAN the QR code to insTall THE latest software: IOS (iPhone) Android  Please allow the app to access the camera, microphone and your position, otherwise, the solution will not work.

TRESU helpdesk for digital printing and coating (Global):

E-Mail service.digital@tresu.com

Phone: +45 7022 9935

Business hours (CET):

Mon-Fri 8:00 – 16:00

Please remember to have the serial number of the specific equipment ready when contacting us.