Helpdesk & Helpdesk 24/7: Only a call away.

For both helpdesk and hotline support TRESU support engineers can access the TRESU equipment remotely in troubleshooting scenarios, which helps the operator solve issues faster and more efficiently by minimizing down time and costs..

Helpdesk - BasiS-SupPort:

Basic helpdesk support (telephone and email) is available in TRESU’s opening hours.

HELPDESK 24/7 SUPPORT:

Hotline support (telephone) outside normal opening hours is available in case of unexpected downtime or breakdowns.

Experienced and skilled TRESU service engineers can access the TRESU equipment remotely in troubleshooting scenarios enabling operators to solve issues fast and efficiently. To be able to provide efficient and qualified support, it is mandatory to have trained personnel when contacting the TRESU helpdesk.

We can guide you to trainings with the TRESU Academy. For info pls. see the TRESU Academy page.

For 1:1 instant support we can connect with tablets, smart devices or smart glasses.
When contacting helpdesk please always remember to have all relevant serial numbers ready.